Use the "Forgot password" flow from the official Uphold site. Check your spam folder for the reset email. If it doesn't arrive, contact official support.
2. My 2FA device is lost or unavailable
Try backup codes you saved earlier. If you used SMS 2FA and no longer have the number, contact support and be ready to verify identity with documents.
3. Account locked after suspicious activity
Follow the account recovery instructions provided in Uphold's emails. Do not reattempt logins repeatedly — that can extend the lockout.
4. Are there known login outages?
Sometimes services have scheduled maintenance. Check Uphold's official status page or their verified social channels for outage notices.
Security reminder: Never share your password or one-time codes in emails or messages. This FAQ is for informational purposes about the uphold login flow.